Customer experience is king. VIG's Business Process Outsourcing group works with clients to determine customer support goals, identify the right tools and processes and deliver exceptional service across the customer lifecycle. Our solutions are flexible enough to meet each client’s needs, whether it’s delivering onshore or off, dedicated or shared services, 24x7x365, ramping up or down for seasonal volumes, or using your tools or our own.
We recruit, hire, train and retain top talent so our clients can scale quickly. Our technology enables agents to efficiently assist customers across channels, we utilize data from every interaction to continuously improve processes, enhance customer satisfaction levels and implement savings.
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